FAQ
Would you like to extend your social circle and are you looking for challenge and excitement? In that case top-contacts.com is something for you. Here you can enjoy flirtations without obligations with nice men and women and decide together what is going to be your next step. Any doubts? Registration is entirely free and gives you some free coins to try out the site. If you decide not to go further you can simply delete your profile. You have nothing to lose!
All the information that you provide to us is protected. This means that the information can not be misused by other parties. We will not use your data for commercial purposes, nor will we pass the data on to third parties. Only top-contacts.com can access your data, for functional purposes only, such as the services of top-contacts.com itself. top-contacts.com abides by strict privacy and secrecy policies.
Dear member, to chat with other members, you will always need sufficient Coins, because sending messages costs Coins. Unfortunately there is no way to earn free Coins at this moment. You will always have to buy Coins, if you do not have enough. We offer different Coins packages in your profile to choose from.
Coins enable you to send and read messages. You can buy a bundle of Coins by using a credit card.
Dear member, you can buy more coins by visiting coins page. We offer different Coins packages to choose from. After you select a package you can proceed to checkout and complete payment by using a credit card.
Dear member, if you have bought Coins and your current balance shows 0 Coins, there are 2 possibilities:
1. You have already used all your Coins. Please keep in mind that sending a message always costs Coins.
2. You or your bank has canceled the purchase and you have an outstanding balance that must be paid first. Please contact the support in this case for more information: supp23@top-contacts.com
Dear member, please note that due to technical reasons there might be a delay between the purchase and the unlocking of the Coins. If the Coins have not been unlocked after 2 hours, please send the invoice to our support email address: (supp23@top-contacts.com). After successful payment, you will always receive an email confirmation from the billing provider. We need this confirmation to check why your Coins have not been unlocked yet, and can then manually unlock them for you.
Dear member, unfortunately, we do not offer any possibilities to earn free Coins at this time. If you need more Coins, you will have to buy them. Please visit coins page. We offer different Coins packages to choose from. After you select a package you can proceed to checkout and complete payment by using a credit card.
By becoming VIP member of top-contacts.com you have special features such as:
- Find out who is looking at your profile
- Find out who added you to favorites
- See all photos from all users
- Priority status when contacting support
Standard users does not have the privileges of the above listed items. If you want to become VIP member or you look for more information visit this page.
Dear member, you can become VIP by visiting this page. There you can find additional information and benefits of being a VIP member. After you click on the “Get VIP access” button, you will be redirected to checkout where you can complete payment by using your credit card.
Dear member, please note that due to technical reasons there might be a delay between the purchase and changing status of your account. If VIP membership has not been unlocked after 2 hours, please send the invoice to our support email address: (supp23@top-contacts.com). After successful payment, you will always receive an email confirmation from the billing provider. We need this confirmation to check why your VIP membership has not been unlocked yet, and can then manually unlock it for you.
Dear member, if your account is no longer VIP, membership probably expired as it lasts for 30 days after the first full payment. There can be several reasons for this, after VIP membership expires we will try to extend it on your behalf, however, this can fail due to:
- Insufficient funds
- Bank decline
- Other reasons
Or it can be due to some technical issues, however, if you need more assistance please let us know by contacting our support (supp23@top-contacts.com).
In your search profile you can specify the type of man or woman that you are looking for or you can search for the user directly by typing its username. For example, are you sharing similar interests, and do you have a preference for a person of a certain age?
We check all photos manually to ensure their authenticity. A photograph must meet the following criteria.
- The picture may not depict violent, illegal or discriminatory activities
- The picture may not show persons under 18 years
- The picture should not be copyrighted
All texts are manually checked by us to ensure the authenticity of what is written. A profile text must meet the following criteria.
- The text may not contain any contact options such as an email address or a telephone number
- The text may not contain an URL
- The text may not contain violent, illegal or discriminatory topics
- The text may not describe a person under 18 years
On the support page you can find the option to delete your profile. Your profile is immediately deleted and you receive a confirmation through email. Please consider the fact that deleting a profile is permanent: matches, messages and credits will be lost.
Despite our strict control it sometimes happens that a fake profile is active on the website. In that case, please fill out the contact form. We will take immediate action. Always be careful with SMS and call requests from fake profiles.
These are the defaults that you may change here. It is also possible to change the settings for the e-mail service. If you have some issues please contact the support in this case for more information: supp23@top-contacts.com
My question is not listed here Fill out the contact form.
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